Privacy Policy

1. Data Controller

TWI Group, Inc. ("TWI," "we," "us") is the data controller for personal data collected through this website and our NPE2027 shipping estimate forms.

Address: 6425 Montessouri Street, Ste 200, Las Vegas, NV 89113
Email: usa@twigroup.com
Phone: +1 (702) 691-9000

2. Personal Data We Collect

When you submit a shipping estimate request, we collect:

• Company name and contact name
• Email address
• Shipping origin and destination details (zip codes, cities, countries)
• Shipment details (dimensions, weight, value, piece type)
• Any additional comments you provide

When you visit our website, we may collect:

• IP address and browser information
• Pages visited and time spent on the site
• Cookie data (see Section 6)

3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

• Providing shipping estimates: To respond to your estimate requests and deliver our freight forwarding and customs brokerage services. (Legal basis: performance of a contract or pre-contractual measures)
• Communication: To contact you regarding your inquiry and provide relevant service information. (Legal basis: legitimate interest)
• Website functionality: To ensure the proper functioning and security of our website. (Legal basis: legitimate interest)

4. Data Sharing

We may share your personal data with:

• Service providers: Third-party vendors that help us operate our website and deliver our services (e.g., hosting providers, CRM systems)
• Business partners: Freight carriers, customs authorities, and logistics partners as necessary to fulfill your shipping requirements
• Legal obligations: Government or regulatory bodies when required by law

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described above, or as required by applicable law. Shipping estimate data is typically retained for the duration of the event cycle and up to 12 months after NPE2027 concludes.

6. Cookies

Our website uses the following types of cookies:

• Essential cookies: Required for the website to function properly (e.g., form functionality, security). These do not require consent.
• Analytics cookies: Help us understand how visitors use our site. These are only set with your consent.

You can manage your cookie preferences using the banner displayed when you first visit our site. You can also clear cookies through your browser settings at any time.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interest
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at usa@twigroup.com. We will respond to your request within 30 days.

8. International Data Transfers

Your personal data may be transferred to and processed in the United States. Where data is transferred outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

TWI Group, Inc.
Email: usa@twigroup.com
Phone: +1 (702) 691-9000

Last updated: March 9, 2026